Enter and view: Bracebridge Court

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Summary of report content

Healthwatch Warwickshire undertook an enter and visit on Bracebridge Court on 27th March 2018. A group of four volunteers carried out the unannounced formal visit. The group met with the Manager, to outline the purpose of the visit, go through the visit protocol and gain information about the home. The group then split into two teams to visit the two floors of the home. A brief post visit meeting, to give feedback, was held at the end of the visit.

The visiting team’s observations were positive overall. They found that the building was modern with a good layout and decorated empathetically to respect those with dementia. They found that the building and gardens were well-maintained. Residents appeared to be well looked after, with staff giving them dignity and respect as well as catering to special diets. There did appear to be a higher than expected turnover of staff for a home of Bracebridge Court’s size but that appeared to be stabilising.  

Healthwatch Warwickshire made several recommendations for staff and facilities. They noted that staff retention should be improved and good practice for infection control should be re-enforced. For the facilities, they noted that the black sacks should be removed from the garden area and push pins replaced with a safer option.

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General details

Report title 
Enter and view: Bracebridge Court
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 27 March, 2018
Date evidence capture began 
Tuesday, 27 March, 2018
Date evidence capture finished 
Tuesday, 27 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Healthwatch reference number 
Rep-7996

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.