Enter and view: Bourke Gardens - provider response

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Summary of report content

This report details the response from the care provider to an enter and view visit to Bourke Gardens by Healthwatch Salford.  Bourke Gardens is a communal housing scheme that enable older people over 55, and others who require extra support, to continue to live independently with flexible support and the security of 24/7 emergency response and care from on-site staff.

The report sets out the provider’s response to each of Healthwatch Salford’s recommendations and demonstrates that they have acted on or are in the process of taking action on each one.  The recommendations covered the following areas:

  • Activities available
  • Communication and acting on feedback
  • Maintenance
  • Wellbeing
  • Food and mealtimes

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General details

Report title 
Enter and view: Bourke Gardens - provider response
Local Healthwatch 
Healthwatch Salford
Date of publication 
Friday, 6 December, 2019
Date evidence capture began 
Wednesday, 1 August, 2018
Date evidence capture finished 
Friday, 31 August, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.