Enter and view: Bourke Gardens

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Summary of report content

Healthwatch Salford undertook an enter and view visit to Bourke Gardens, an extra care housing scheme.  These are self-contained flats within a communal housing scheme that enable older people over 55, and others who require extra support, to continue to live independently with flexible support and the security of 24/7 emergency response and care from on-site staff.


  • City West Housing are responsible for activities and provide activities in the scheme 7 days a week, once or twice a day. Tenants are actively involved in this and run tenant led activities and some run an activities committee to organise things like trips out and to raise funds.
  • City West also try and organise guest speakers and invite community members to run activities at the scheme. The catering staff do food related activities each month with tenants. All the tenants we spoke to joined in with activities and also found it easy to do so, many listing different tenant led activities and trips and other things going on at the scheme.
  • Tenant care needs were being met and they were able to retain some independence. Although many tenants we spoke to were not able to do the things they used to do before living at the scheme. This was mainly down to declining health or there not being an activity covering that interest.
  • Many of the tenants we spoke to were quite vocal and critical about food and mealtimes, but this was not everyone’s feedback.
  • Responses to the question of feeling happy were mainly positive with some mixed comments and most tenants replied ‘yes’ to if living in an Extra Care housing scheme was of benefit to them and their health.

Recommendations – care provider

  • Care staff should continue to support, within their role, to increase tenant participation in activities and inclusion. The housing provider and care provider should also work closely together on this area as appropriate, sharing knowledge and insights into what seems to work and ideas for improvements.
  • The care provider should review contracted hours with social services and the number of tenants with high care needs and the number of double ups [two staff assisting a tenant with their care] required at the scheme.

Recommendations – housing provider

  • City West’s new Community Wellbeing Officer should work closely with other housing staff and the local community and the tenant led activities committee to increase variety, inclusion and numbers taking part in activities. They should also get in touch with Salford CVS around volunteer involvement.
  • The housing provider should provide a ‘you said, we did’ board to demonstrate to tenants that their comments are taken onboard and to show what has changed and the response to their comments. They should also move the staff photo board to a more prominent place
  • The housing provider should assess the pros and cons of staff wearing name badges

There is a detailed response to the recommendations from both the care and housing providers.

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General details

Report title 
Enter and view: Bourke Gardens
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Wednesday, 22 August, 2018
Date evidence capture finished 
Wednesday, 5 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.