Enter and view: Bluebirds Neurological Care Centre

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Summary of report content

Healthwatch Milton Keynes conducted an arranged Enter and View visit to Bluebirds Neurological Care Centre. The care centre supports up to 25 adults living with degenerative neurological conditions including dementia, Alzheimer’s and acquired brain injury. The Enter and View representatives made a number of observations and were able to gather feedback from one resident and two relatives. 

The report found that staff engaged with residents in a friendly and caring manner. One relative told the representatives that each resident has a Personal Activity Programme tailored to their individual needs, with activities such as dog therapy and food tastings. It was observed that all staff, regardless of grade or role, knew the residents well and addressed each of them by their first name. The premises were light, clean and tidy. The private rooms were well-furnished with en-suite facilities. Residents can choose the colour of their ‘front door’, which also displays their name and family photo, to assist them in identifying their rooms. Lunch was served at 12 o'clock and staff were seen to gently encourage residents to choose a place to eat. Additional support was provided to those who needed help to eat and swallow food. 

Healthwatch Milton Keynes made no recommendations due to the high standard of care delivered by the care centre. They highlight that Bluebirds Neurological Care Centre demonstrates excellent examples of good practice in the delivery of this particular client group. The service provider responded positively to the report. 

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General details

Report title 
Enter and view: Bluebirds Neurological Care Centre
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 29 April, 2019
Date evidence capture began 
Thursday, 7 March, 2019
Date evidence capture finished 
Thursday, 7 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.