Enter and View: Blue Water care Home, Portsmouth

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Summary of report content

Healthwatch Portsmouth conducted an Enter and View on Blue WaterCare Home, Portsmouth, a privately owned nursing home. The visit was conducted on 21stMarch 2017. The visit was arranged as part of Healthwatch Portsmouth's enter and view schedule. Blue Water is registered to provide care for up to 60 service users but at the time of the visit there were only 19 residents and 2 dayservice users. The enter and view team looked at the following areas and findings were mainly positive under each heading: Environment Dignity & Independence Recreational activities and methods of reducing social isolation View of relatives Staff behaviours & attitudes Foodand Drink. The following recommendations were made: 1. The management team to encourage community groups coming into the home to extend invitations to come out of the home and be in the community on their doorstep. 2. The environment is assessed by a “dementia friend” to consider a balance between an interesting home and a confusingenvironment and recommend changes as needed. 3. The technology used to record key tasks and wellbeing is developed beyond being a management tool intoa more person centred approach. 4 .Staff narrative and feedback on residentsemotional wellbeing is encouraged. 5. Staff focus on their communication with residents and allow time for interaction. 6. The use of music as background noise in communal areas is reduced or built into residents choice as a therapeutic approach. 7. The TV in the dining room could be turned off during mealtimes to encourage more interaction between residents. Blue Water has not responded to the recommendations in this report

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General details

Report title 
Enter and View: Blue Water care Home, Portsmouth
Local Healthwatch 
Healthwatch Portsmouth
Date of publication 
Tuesday, 21 March, 2017
Date evidence capture began 
Tuesday, 21 March, 2017
Date evidence capture finished 
Tuesday, 21 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.