Enter and view: Blakelands Hospital

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Summary of report content

Healthwatch Milton Keynes undertook an Enter and View visit to Blakelands Hospital on 18 September 2019.  During their visit they spoke to 15 patients.

Findings

  • On the basis of this visit, Blakelands Hospital appeared to be a well-run service based within a pleasant, clean and modern facility, which is easily accessible. The patient experience is very positive, and convenience plays a huge factor in making the choice to use the service. All the people spoken to reported positive experience in terms of quality of care and most patients said they could not think of anything they would change about the service.
  • Patients find the service easy to access and like the short waiting times, both for referrals and whilst waiting to be seen.
  • The hospital and reception area were well managed by friendly, professional staff and incidents are dealt with sensitively.
  • Patients report being involved in making choices about their care and feel that they are listened to by consultants.
  • The hospital felt welcoming; it was bright, clean and tidy with fresh décor and comfortable seating.

Recommendations

The hospital should:

  • Explore ways to actively involve the Blakelands Hospital Patient Participation Group (PPG).
  • Ensure patients are made aware of the facilities available to them in the waiting area

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General details

Report title 
Enter and view: Blakelands Hospital
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Thursday, 19 December, 2019
Date evidence capture began 
Wednesday, 18 September, 2019
Date evidence capture finished 
Wednesday, 18 September, 2019
Type of report 
Enter and view
Key themes 
Access
Administration
Communication between staff and patients
Decor
Information providing
Quality of care
Quality of staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5087

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.