Enter and view: Birkenhead court

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Summary of report content

Healthwatch Wirral conducted an enter and view visit to Birkenhead court. The purpose of the visits was for Healthwatch Wirral to seek, identify and disseminate good practice wherever possible. All staff observed at the time of the visit appeared to be cheerful as were residents. Within the limits of a short visit, Healthwatch Wirral were very impressed by the services, buildings and facilities and also the caring attitudes of the manager and staff. The residents appeared to be well cared for and contented. Birkenhead Court appears to provide a pleasant and impressive environment for people to live and work in. The manager and staff take pride in providing a quality service for the residents. Recommendations: None required. Service response: I am delighted with the comments made by staff, visitors and residents. The staff team at Birkenhead Court are exceptional. I enjoyed your visit and the report you have completed. It was very nice to meet you and your team. Please call in anytime for a cup of tea and slice of cake.

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General details

Report title 
Enter and view: Birkenhead court
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 28 January, 2015
Date evidence capture began 
Wednesday, 28 January, 2015
Date evidence capture finished 
Wednesday, 28 January, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-5154

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.