Summary of report content
Healthwatch Telford & Wrekin undertook an Enter and View visit to Birkdale Residential Care home as part of a series of engagements with local care homes. At their visit they spoke to 8 residents, 3 relatives and visitors and 3 staff.
Findings
- People were offered choices.
- People felt all staff were nice, friendly and relaxed.
- Staff were doing their best.
- Management were supportive to residents and relatives.
- Staff felt supported by management.
- Relatives felt supported and could talk to any staff in the Home. • Staff got to know residents well in order to provide them with the right support.
- Staff communicated well with residents and relatives.
- The home uses symbols for doors but adding pictures would make things clearer.
- Some areas of the Home needed maintenance, specifically around flooring & carpets in some areas to ensure they were dementia friendly. The Home also needed decorating and freshening up.
- The lift was very small and some larger wheelchairs (such as electric) would not be able to access the second floor.
Recommendations
- Continue with good interactions with residents and relatives.
- More notices for CCTV to be made available around the home.
- Explore options to mitigate the problem with the lip on entrance door.
- Consider introducing an Activity Board or booklet to advertise what the Home offered.
- Implement a programme for maintenance and improvement of the décor of the home.
- Make all staff call points accessible.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.