Enter and view: Birkdale Residential Home

Download (PDF 333KB)

Summary of report content

Healthwatch Telford & Wrekin undertook an Enter and View visit to Birkdale Residential Care home as part of a series of engagements with local care homes.  At their visit they spoke to 8 residents, 3 relatives and visitors and 3 staff.


  • People were offered choices.
  • People felt all staff were nice, friendly and relaxed.
  • Staff were doing their best.
  • Management were supportive to residents and relatives.
  • Staff felt supported by management.
  • Relatives felt supported and could talk to any staff in the Home. • Staff got to know residents well in order to provide them with the right support.
  • Staff communicated well with residents and relatives.
  • The home uses symbols for doors but adding pictures would make things clearer.
  • Some areas of the Home needed maintenance, specifically around flooring & carpets in some areas to ensure they were dementia friendly. The Home also needed decorating and freshening up.
  • The lift was very small and some larger wheelchairs (such as electric) would not be able to access the second floor.


  • Continue with good interactions with residents and relatives.
  • More notices for CCTV to be made available around the home.
  • Explore options to mitigate the problem with the lip on entrance door.
  • Consider introducing an Activity Board or booklet to advertise what the Home offered.
  • Implement a programme for maintenance and improvement of the décor of the home.
  • Make all staff call points accessible.

Would you like to look at:

General details

Report title 
Enter and view: Birkdale Residential Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Wednesday, 13 November, 2019
Date evidence capture began 
Sunday, 29 September, 2019
Date evidence capture finished 
Sunday, 29 September, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.