Enter and view: Birchwood, Buckinghamshire

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Summary of report content

This is an Enter and View report by Healthwatch Buckinghamshire (HWB) to the Birchwood care home. This visit was an announced visit in that 2 weeks notice was given and representatives entered on their chosen date. The representatives divide their findings into the following themes: How people are treated; Personal choice; Just like being at home; Privacy; Quality of life and additional findings. The home had 14 current residents with cerebal palsy living in 3 connected bungalows and a flat. The representatives spoke to 3 staff and 5 residents. A summary of findings by the HWB team was as follows: - Birchwood demonstrated high standards of care with regard to dignity and respect, -staff were patient and treated each resident as an individual, and - there is a wide range of group and singular activities going on. The representatives made the following recommendation to the home: - Contact Choice Support who helps the Care Quality Commission recruit, train and manage individuals as Experts By Experience. This would be of interest to those residents expressing an interest in accompanying inspectors on their visits. Birchwood said they found the report fair and objective. Those who live at Birchwood were positive about the visit and “this is because of the open culture developed at Scope. The principles of person centred care underpin everything we do here and dignity is at the heart of our care. We strive to keep getting feedback and pride ourselves on improving as a result of it.”

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General details

Report title 
Enter and view: Birchwood, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 2 July, 2015
Date evidence capture began 
Thursday, 2 July, 2015
Date evidence capture finished 
Thursday, 2 July, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Musculosceletal conditions
Neurological conditions
Types of disabilities 
Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.