Enter and view: Birchfield Care Home

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Summary of report content

Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Birchfield Care Home on 17 August 2021.

The report looks at the following:

  • The layout and décor of the home
  • Food and mealtimes
  • Activities
  • Residents’ rooms
  • Staffing and staff morale

Based on the observations of representatives, and the opinions that staff and residents expressed, the Enter and View Representatives gave the home an overall score of: Amber.

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General details

Report title 
Enter and view: Birchfield Care Home
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 11 October, 2021
Date evidence capture began 
Tuesday, 17 August, 2021
Date evidence capture finished 
Tuesday, 17 August, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.