Enter and view: Bidford on Avon

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Bidford on Avon Health Centre, a newly built centre, on 2nd November 2015. There was a large car park with ample spaces and provision for disabled parking and an excellent bus service (busses every half an hour). Internally the surgery had excellent decoration and a high standard of cleanliness. The Healthwatch Enter and View team found the surgery met all their observational criteria. The electronic system screen was available in both English and Polish. The surgery had a very active PPG and the names of the GPs and staff working there was displayed. The buss timetable was displayed in the reception and waiting room. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. One patient rated the surgery opening hours as poor as “No evenings and weekends.” Almost all respondents rated the surgery as good in involving them with decisions about their care. However, one respondent commented “Sometimes I feel I am ‘dismissed’, not listened to. Too rushed.” The report makes several recommendations. The report includes a response from the surgery about actions taken.

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General details

Report title 
Enter and view: Bidford on Avon
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 2 November, 2015
Date evidence capture began 
Monday, 2 November, 2015
Date evidence capture finished 
Monday, 2 November, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Decor
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5334

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
58
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.