Enter and view: Bethel House Residential Home

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Summary of report content

Healthwatch Cumbia conducted an unannounced Enter and View visit to Bethel House, a privately run Dementia Unit for up to 62 residents, on 17 January 2014 as part of a planned programme of work. The report notes that, because Bethel House residents have advanced Dementia, much of the comment in this report has been informed by observations and conversations with staff and visitors rather than with the residents. The Healthwatch Cumbria Enter and View Authorised Representatives were advised of the training and support offered to staff and have suggested that a formal internal induction programme be implemented to help build the confidence of new staff when working with residents with advanced dementia. The report suggests that the Home consider ways of creating positive opportunities for feedback from residents and their families, and sharing of improvement ideas as there was some evidence that residents may be reluctant to express their views on improvements. The visiting team note that while there was an activities organiser, there was no evidence of activities taking place and they recommended creating an easy read or pictorial activity guide that could be displayed in the communal area. There is no response from the provider included in the report.

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General details

Report title 
Enter and view: Bethel House Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 23 January, 2014
Date evidence capture began 
Thursday, 23 January, 2014
Date evidence capture finished 
Thursday, 23 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.