Enter and View: Best Practice U & I Care, Warrington

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Summary of report content

Healthwatch Warrington conducted an Enter and View on U & I Care, a residential care home in Warrington which has 6 bedrooms and offers residential, weekend, short break and day service support for young adults with learning difficulties, autism and complex needs. The visit was conducted on 20th December 2016. Observation by the enter and view representatives reported that: It was felt that the care and support in the home was holistic and person-centred with no evidence of a “one size fits all” culture. The home has detailed person-centred plans for the young people with each young person having 4 targets set for the month ahead. It was also observed that the team at the home were open, cheerful and very relaxed in the way that they communicated together in an environment that seemed to be “a home from home”. Staff members were very positive about working at the home. The home which is a modern dormer bungalow, sitting in a residential cul-de-sac, not looking significant different to its neighbouring properties. It is clean and well maintained. After the visit was concluded, the home received recommendations which were to keep up the great work, review the website, continue to support staff and also to consider to put a discrete name plaque on the outside of Burton House There was no response from the staff provider.

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General details

Report title 
Enter and View: Best Practice U & I Care, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Tuesday, 14 February, 2017
Date evidence capture began 
Tuesday, 20 December, 2016
Date evidence capture finished 
Tuesday, 20 December, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.