Enter and View: Best practice Summerville Nursing Centre, Warrington

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Summary of report content

Summerville is owned by Bupa. It provides nursing care for up to 45 people. There are 43 single rooms and two doubles which are currently being used for single occupations. Two of the rooms are designated “premier”, they are larger and better appointed. The building is a converted house with bedrooms over two floors. There are two lounges and a dining area on the ground floor. Summary: The home was clean, well presented with lots of activities taking place. Recommendations/Identification of Best Practice; Management at the home were clear on their limitations in providing first rate care. If it became clear due to a resident’s failing mental health they would support a move to a more suitable home. Person centred care was clearly evident – the kitchen was always open if a resident wanted a snack or a drink, there were plenty of activities available. Bupa have an emphasis on promoting staff within. This motivated staff and provides a stable environment for the residents.

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General details

Report title 
Enter and View: Best practice Summerville Nursing Centre, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 12 December, 2016
Date evidence capture began 
Friday, 11 November, 2016
Date evidence capture finished 
Friday, 11 November, 2016
Type of report 
Enter and view
Healthwatch reference number 
Rep-6378

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Warrington Council - Adult Social Services
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.