Summary of report contentHealthwatch Havering conducted an Enter and View visit to Berwick Surgery in October 2017. This was the second visit to this premises, due to concerns about the adequacy of the building arising from the original Enter and View report in 2016, as well as the Care Quality Commission (CQC) who subsequently rated the service ‘inadequate’. An Enter and View team returned to Berwick Surgery and made observations regarding the premises, facilities, accessibility, décor, booking-in system, interaction between staff and patients, provision of information for those with communication impairments, complaints policy and staff training records. The team spoke with the Practice Manager, a patient and a member of the Patient Participation Group (PPG). The report notes many positive observations and there is clear evidence of impact from the original Enter and View report. Further recommendations are made regarding the clarity of signage, accessibility of assistance bells, staff training records and the provision of information about out-of-hours help.
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Enter and view: Berwick Surgery (follow-up visit)
Date of publication
Wednesday, 25 October, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Health and safety
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?