Enter and view: Berkley Medical Practice GP

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Summary of report content

As part of Healthwatch Walsall Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. The Kingfisher Berkley Practice is part of the Modality Partnership. Overall the feedback for the Practice was positive of the patients that was spoken to on the day of the visit, almost 90% said they would recommend the Practice to others. The infrastructure and facilities as provided are very good. However, not surprisingly issues exist for patients mainly around access and information. There was also some disparity in the responses to getting appointments with 56% rating it as good or very good; however, by contrast most of the same respondents had consultation appointments granted within 24 hours. A greater uptake and implementation of online/text technology would no doubt help improve communication between the Practice and patients accordingly. Choice of GP remains an important factor for patients and providing the information regarding their dedicated accountable GP would no doubt help to smooth this issue. In addition, the Practice needs to determine how it more easily disseminates information on both complaints and Patient Participation channels. From the feedback derived on the day of the visit, there are clearly gaps in patient knowledge concerning their right to both complain and raise concerns and how to engage effectively in the determination of how services are shaped / provided to them. This is despite the obligatory information being adequately displayed in the reception. The report contains 5 recommendations with the key theme in relation to information for patients.

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General details

Report title 
Enter and view: Berkley Medical Practice GP
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Tuesday, 26 June, 2018
Date evidence capture began 
Tuesday, 26 June, 2018
Date evidence capture finished 
Tuesday, 26 June, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Service delivery organisation and staffing
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.