Summary of report content
Healthwatch Birmingham conducted an Enter and View on the Bergamot Suite at the Juniper Centre, an 18-bed mixed gender ward for older people with functional mental health issues, on 24th April 2014. The visit focused on patient, relative and carer experience around three key themes: The care and welfare of the people who use the services; staffing; and assessing and monitoring the quality of service provision. Observation by the Enter and View representatives reported that: the ward was well managed with a committed and supported staff team, with good support from managers/leads. One patient commented that: it was very noisy on the unit; and the brightness of the lights kept them awake. The Manager responded to the report, giving detail about processes of the Care Programme Approach and discharge plans, as well as a response to the single recommendation regarding space in the dining room.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.