Enter and view: Bergamot Suite at Moseley Hall Hospital

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Summary of report content

Healthwatch Birmingham conducted an Enter and View on the Bergamot Suite at the Juniper Centre, an 18-bed mixed gender ward for older people with functional mental health issues, on 24th April 2014. The visit focused on patient, relative and carer experience around three key themes: The care and welfare of the people who use the services; staffing; and assessing and monitoring the quality of service provision. Observation by the Enter and View representatives reported that: the ward was well managed with a committed and supported staff team, with good support from managers/leads. One patient commented that: it was very noisy on the unit; and the brightness of the lights kept them awake. The Manager responded to the report, giving detail about processes of the Care Programme Approach and discharge plans, as well as a response to the single recommendation regarding space in the dining room.

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General details

Report title 
Enter and view: Bergamot Suite at Moseley Hall Hospital
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Monday, 5 May, 2014
Date evidence capture began 
Thursday, 24 April, 2014
Date evidence capture finished 
Thursday, 24 April, 2014
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Mental health services 
Mental health recovery service

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.