Enter and view: Bennetts Castle Care Centre, Barking and Dagenham

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Summary of report content

Healthwatch Barking & Dagenham conducted an Enter and View on Bennets Castle Care Centre, Dagenham, Essex, a privately owned nursing home. The visit was conducted on 27th September 2016. The home has 64 residential rooms and the majority of residents have dementia. The visit was arranged as Healthwatch was told by relatives who visited the care centre that the quality of care was not always as high as they would have expected and were concerned about the times when they were not there. Observation by the enter and view representatives reported that: Overall, representatives were satisfied that the service was meeting the needs of residents for the areas of the service that were enquired into. It was felt that there were some areas of communication with relatives that might be beneficial –some relatives may not be comfortable in discussing issues they see as problems. Although agency staff were used it was only to cover staff sickness and retention levels for full time staff were better than national averages. A programme of re-decorating had been planned and was specifically aimed at making the home more dementia freiendly. Residents and carers were generally happy with the food, care, activities, care plans and staffing levels. From those that representatives spoke with, the wellbeing of residents was an important part of the service. Non specific recommenmdations were made. The provider did give a written response which clarified the use of agency staff and detailed the programme of improvements that were planned

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General details

Report title 
Enter and view: Bennetts Castle Care Centre, Barking and Dagenham
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Tuesday, 27 September, 2016
Date evidence capture began 
Tuesday, 27 September, 2016
Date evidence capture finished 
Tuesday, 27 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Older peoples mental health community service
Social care services 
Adult social care
Residential care home
Community services 
Community based services for people with mental health needs
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.