Enter and view: Bennett House

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Summary of report content

Healthwatch Telford and Wrekin undertook an enter and view visit of Bennett House, a privately owned residential care home in Telford, providing accommodation and care for up to 45 residents. The visit is part of a Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings, and responding to evaluations of feedback received from community engagements. A previous visit on Bennett House had taken place in July 2015 and this visit was to follow up on recommendations made. Observations of the enter and view representatives included: - First impressions of the home were of a warm and friendly atmosphere. People were very welcoming. - Staff clearly knew the residents well, were caring, and had a good relationship with them. Residents said staff were very good. - Some areas of the home need repair and maintenance. This includes repairing broken or missing items and improving general décor. The report includes updates on 7 previous recommendations, and makes six new recommendations: 1. Explore the options of an iPad for residents to use ‘Face Time/Skype’ to keep in touch with family. 2. Restart the residents and relative meetings, so more engagement with the home. 3. Undertake a maintenance programme within the home. The includes repairing damaged items, replacing missing items (e.g. toilet roll holder) and improve general décor. 4. Explore different options for volunteering opportunities and increasing club involvement activities with the home. 5. Engage with the Dementia café coordinator at Princess Royal Hospital, exploring about had monthly meeting in the activity room. Increase community involvement with the home. 6. To ensure ample supply of equipment to support activities within the home. The report includes a comprehensive service provider response.

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General details

Report title 
Enter and view: Bennett House
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Friday, 9 March, 2018
Date evidence capture began 
Saturday, 18 November, 2017
Date evidence capture finished 
Sunday, 19 November, 2017
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-5862

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
20
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.