Summary of report contentHealthwatch Telford and Wrekin undertook an enter and view visit of Bennett House, a privately owned residential care home in Telford, providing accommodation and care for up to 45 residents. The visit is part of a Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings, and responding to evaluations of feedback received from community engagements. A previous visit on Bennett House had taken place in July 2015 and this visit was to follow up on recommendations made. Observations of the enter and view representatives included: - First impressions of the home were of a warm and friendly atmosphere. People were very welcoming. - Staff clearly knew the residents well, were caring, and had a good relationship with them. Residents said staff were very good. - Some areas of the home need repair and maintenance. This includes repairing broken or missing items and improving general décor. The report includes updates on 7 previous recommendations, and makes six new recommendations: 1. Explore the options of an iPad for residents to use ‘Face Time/Skype’ to keep in touch with family. 2. Restart the residents and relative meetings, so more engagement with the home. 3. Undertake a maintenance programme within the home. The includes repairing damaged items, replacing missing items (e.g. toilet roll holder) and improve general décor. 4. Explore different options for volunteering opportunities and increasing club involvement activities with the home. 5. Engage with the Dementia café coordinator at Princess Royal Hospital, exploring about had monthly meeting in the activity room. Increase community involvement with the home. 6. To ensure ample supply of equipment to support activities within the home. The report includes a comprehensive service provider response.
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Enter and view: Bennett House
Healthwatch Telford & Wrekin
Date of publication
Friday, 9 March, 2018
Date evidence capture began
Saturday, 18 November, 2017
Date evidence capture finished
Sunday, 19 November, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)