Enter and view: Belvidere Nursing Home

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Summary of report content

Healthwatch Wirral conducted an Enter and View visit to Belvidere Nursing Home, an establishment providing nursing and residential care for up to 35 people located in a residential area of Wallasey, on the 14 Nov 2017. This visit was carried out as part of a series of what have been named Green Visits. These visits are carried out in partnership with Local Elected Members in order to allow the Elected Members to see a Care Home 'in action'. The Belvidere Nursing Home manager reported that they employ 47 staff including an activities coordinator and that they experience a very low staff turnover with many staff having been in post for a long time. The representatives were advises that care plans are person centred and that the home involves residents through monthly resident meetings, one of these meetings has resulted in the Home purchasing a minibus to enable outings. The Representatives noted that the surroundings were comfortable and homely and that residents appeared to be enjoying the facilities. The visit encompassed a lunch service and it was noted that menus were visibly displayed and offered residents a choice of dishes. Staff were observed assisting with meals and the food is reported to look appetising; there are also snacks and refreshments readily available all day. Residents are risk assessed to allow those who are able to use a small residents kitchen. Healthwatch Wirral noted: all areas were fresh with no unpleasant odours; staff were friendly and enthusiastic, caring and approachable; residents were actively engaged and happy and all looked well cared for and cheerful. The recommendations included asking the Care Home to consider displaying Healthwatch leaflets; suggested investigating whether a Disability Blue Badge should be sought for ease of parking the minibus; and to consider exploring the local activity opportunities to support the work of the Activities Coordinator. The provider response indicated that they would look into the considerations raised in the report.

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General details

Report title 
Enter and view: Belvidere Nursing Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Saturday, 2 June, 2018
Date evidence capture began 
Tuesday, 14 November, 2017
Date evidence capture finished 
Tuesday, 14 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-6732

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Local Elected Members
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
3
Age group 
85 +
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.