Enter and view: Belvidere care home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Belvidere care home, a privately run home in Birkenhead, providing nursing and residential care for up to 35 people. The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home. Conclusions of the Enter and View representatives included: • All areas were fresh and there were no unpleasant odours. • The atmosphere was happy and staff were friendly and enthusiastic. • Staff appeared to be caring, respectful and approachable • Residents were actively engaged and happy. • Residents looked well cared for and cheerful. Healthwatch Wirral made 4 recommendations: • Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently. • Explore opportunities within the local area for residents to access and take part in; this would support the work of the Activities Co-ordinator. • Continue with programme of refurbishment to include a Dementia Friendly environment. • Investigate whether a ‘Blue Badge’ should be sought for ease of parking the minibus. The report includes a brief response from the provider.

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General details

Report title 
Enter and view: Belvidere care home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Tuesday, 2 January, 2018
Date evidence capture began 
Tuesday, 14 November, 2017
Date evidence capture finished 
Tuesday, 14 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Decor
Health and safety
Medication
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5841

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.