Enter and view: Belvedere Park Nursing Home

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Summary of report content

Healthwatch Coventry conducted an Enter and View visit to Belvedere Park Nursing Home on the 8th of December 2014. The visit was part of research on the experience of living in care homes in Coventry with a focus on ‘would I wish my relative to live here?’. The team spoke to residents, relatives and members of staff using semi-structured questionnaires with open questions. They spoke to 6 people in total. They also made general notes about what they observed during their visit. The report indicated that the residents were generally happy and satisfied with their quality of care. Staff members stated that they were happy working at the home. The report also noted that staff felt they were well supported by the manager of the home. One of the main areas of concern identified by relatives and residents was that there did not appear to be much choice of food and residents were not told in advance what meals were available. The report also commented on a lack of activities and organised outings for residents. The report makes 5 recommendations. Two of the recommendations focused on providing more activities and organised outings for residents. The team indicated this was particularly important as they had noticed that residents did not have access to a garden and they spent most of their time in their rooms. The report included a response from the provider. The provider disagreed with several recommendations.

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General details

Report title 
Enter and view: Belvedere Park Nursing Home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Sunday, 31 May, 2015
Date evidence capture began 
Monday, 8 December, 2014
Date evidence capture finished 
Monday, 8 December, 2014
Type of report 
Enter and view
Key themes 
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-5440

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.