Enter and view: Belle Vue Care Home

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Summary of report content

Healthwatch Sunderland carried out an Enter and View visit on 2 March 2020 to Belle Vue Care Home, as part of a programme of annual visits to all local care homes.  They spoke to 5 staff, 4 residents and 2 relatives.

The report looks at 9 indicators of good quality care in care homes: a strong and visible management, staff with time and skills to do their job, a good knowledge of each resident and their individual needs, a varied programme of activities, quality, choice and flexibility around food and mealtimes, regular access to health professionals, accommodation of residents’ personal, cultural and lifestyle needs, an open environment where feedback is actively sought and used and provide a physical environment which is suitable for the needs of the residents.  The Healthwatch Enter and View team felt that the home met all of these indicators.  There were no recommendations.

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General details

Report title 
Enter and view: Belle Vue Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 12 May, 2020
Date evidence capture began 
Monday, 2 March, 2020
Date evidence capture finished 
Monday, 2 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.