Enter and View: Beecholme Adult Care

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Summary of report content

Healthwatch Merton undertook an Enter and View visit in March 2019 to Beecholme Adult Care, a step down facility for people leaving mental health hospital care.  Mental health was a local priority and they had received feedback from service users about this service provider.  They spoke to 6 residents and some staff.

Healthwatch had a good impression of the staff and their relationships with the clients. They found it encouraging that the manager seemed very keen to be more involved with the local community around Beecholme, to increase the opportunities that residents must take part in a variety of activities. Relationships with the Community Mental Health Team appeared to be a strong asset to the service as well, as did the links with former service users, with at least one coming back to help with activities. Healthwatch also felt that the facilities were of a good standard but let down by the atmosphere created by the bland and impersonal décor. The main area that Healthwatch felt needed focussing on is the 12 week programme. As the service is intended for the rehabilitation of those who might otherwise struggle to live independently via teaching and encouraging daily living skills, the lack of definition around what skills exactly are required to be in place and to what standard before clients move on to other accommodation was concerning.

There were 11 recommendations about the treatment, décor, facilities, complaints procedures and activities on offer.  The report includes a response from the provider.

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General details

Report title 
Enter and View: Beecholme Adult Care
Local Healthwatch 
Healthwatch Merton
Date of publication 
Wednesday, 17 June, 2020
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Wednesday, 13 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Engagement
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 
Rep-7572

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other local body
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Mental health recovery service
Social care services 
After care

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.