Enter and view: Beechcroft Nursing and Residential Home, Halton

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Summary of report content

On 12 October 2016 Healthwatch Halton completed an Enter and View Visit at Beechcroft Nursing and Residential Home in Runcorn. During their visit the Enter and View team engaged with Staff, Residents and a family member. Observations from the team covered the following: • Location, external appearance, ease of access and parking - on the day of the visit, the team noted that the exterior of the Home was maintained to a good standard. • Initial Impressions (from a visitor’s perspective) - Entry to the Home is accessed using a doorbell which was answered promptly by a member of staff. The reception area appeared clean, uncluttered and there was pleasant background music playing. However, from the time the team entered the Home, there was a noticeable smell of urine. There was a comment box, and signing-in book. • Internal Physical Environment – cleanliness, décor in both communal and personal rooms; choice of meals, access to drinks and snacks and outside spaces. Overall the team felt positive about the environment in which people were living at Beechcroft. • Staff support skills and interaction – a good level of staff training opportunities were made available. Recent CQC visit had highlighted a number of problems, all of which had or were being addressed by HC-One who managed the home. • Residents’ social, emotional and cultural welfare – their Activities Co-ordinator offers a wide range of daily activities which are varied and try to meet the needs of individual residents. One resident commented: “I am a very private [person]. I like my own space and the staff respect this, but they are there if I need them at any point”. Recommendations: 1. Ensure regular use of the various specialised products available to reduce odours within the Home. 2. Ensure that communal toilets are checked and cleaned frequently.

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General details

Report title 
Enter and view: Beechcroft Nursing and Residential Home, Halton
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 12 October, 2016
Date evidence capture began 
Wednesday, 12 October, 2016
Date evidence capture finished 
Wednesday, 12 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Discharge
Food and nutrition
Quality of catering
Other information of note about this report 
Activity Coordinator
Good Practice
Healthwatch reference number 
Rep-6345

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.