Enter and view: Beechcroft Nursing and Residential Home

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Summary of report content

Healthwatch Halton conducted an Enter and View visit to Beechcroft Nursing and Residential Home over two separate visits on 5 and 13 Feb 2019. Observation by the Enter and View representatives reported that the exterior of the home was well-maintained. Although the interior environment was clean and clutter-free, there were areas of the home which required redecoration. A scheduled plan for redecoration had already been developed. The manager noted that there were a total of seven en-suite rooms on the nursing unit that were not fit for purpose as they were too small. Residents dietary requirements and choices were well supported, and the communal areas appeared comfortable and clean. Staff were calm, friendly and dignified in their interactions with residents. Residents appeared to have access to a range of activities and people to support their social and spiritual needs. The Enter and View representatives were informed of a range of primary health care professionals who visited to provide services to residents. It was noted that whilst tabards indicating that Senior Carers are administering medication and should not be disturbed were worn on the nursing unit, these were not worn on the residential unit. A resident commented that she enjoyed the activities provided at the home. Residents appeared relaxed and well-cared for. A family visitor gave positive feedback on the staff and care management at the home. The report made two recommendations: to provide Senior Carers responsible for dispensing medication on the residential unit with a tabard to alert staff, visitors and residents that their full concentration is required to reduce the risk of medication errors; and to implement the scheduled plan of redecoration of areas of the home and resolve the issue of the en-suite rooms identified by the manager as not fit for purpose.

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General details

Report title 
Enter and view: Beechcroft Nursing and Residential Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Thursday, 4 April, 2019
Date evidence capture began 
Tuesday, 5 February, 2019
Date evidence capture finished 
Wednesday, 13 February, 2019
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Quality of patient transport
Staff attitudes
Staff training
Healthwatch reference number 
Rep-4516

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.