Enter and view: Beech Lodge

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Summary of report content

Healthwatch Staffordshire conducted an unannounced visit to Beech Lodge, a 39 bed residential Care Home, on 20 May 2014 to follow on from a recent Care Quality Commission visit. The Enter and View Authorised Representatives found the staff were, on the whole, long standing and felt part of a good and caring team. They spoke to one resident who had moved in six weeks previously, and said that while it had taken some time to settle in, they were very happy in the Home now. The resident felt that staff had time to socialise with him, thought the food was very good and was generally very comfortable. Relatives spoken to had moved their family member from another home and were very impressed with the improvements they had seen in the resident's demeanour since living at Beech Lodge. The recommendations made in the report related to improving the outdoor areas so that residents could enjoy the warmer weather, and a suggestion that some of the residents may like to be involved with some light gardening such as planting window boxes. There was not provider response included within the report.

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General details

Report title 
Enter and view: Beech Lodge
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 20 May, 2014
Date evidence capture began 
Tuesday, 20 May, 2014
Date evidence capture finished 
Tuesday, 20 May, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.