Summary of report contentHealthwatch Shropshire conducted an Enter and View on Beech House Nursing Home, operated by Springcare Ltd, registered for 54 residents who require nursing care. The Enter and View was conducted on the 31st August 2017 and was arranged as part of Healthwatch Shropshire Enter and View schedule. Observation by the Enter and View representatives and user and staff stories found that: Environment: Parts of the home and the interiors required refurbishment and redesign. The ground floor of main house had a noticeable smell of urine. The provider stated the the carpets will be replaced and that the home was due for a refurbishment as part of its on going investment. All the bedrooms were bright and clean and had been individualised, with TVs, photos and various other personal objects. Personalised care: In general all the residents spoken to were positive about the quality and quantity of food available. As one person said regarding meals, “whatever you want you can have and as much as you want”. People's individual nutritional needs were being catered for and met. Activities are spread out within the three communal lounges with evidence of a range of social and health related activities, including trips in to the community. Dignity and respect: Some concerns were raised regarding the effectiveness and response times to the call system. Staff treated people with respect and care when needing personal care and support with taking meals. The interaction between residents and staff appeared positive and friendly. Residents had good access to regular health services such as GP, dentist and optician. The report contains recommendations regarding the call system, improving visual directions around the home and to start the refurbishment project as soon as possible. The provider responded to the recommendations and will improve the visual signage around the home, a new ground floor carpet has been fitted and the refurbishment programme has started.
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Enter and view: Beech House Nursing Home
Date of publication
Thursday, 12 October, 2017
Date evidence capture began
Thursday, 31 August, 2017
Date evidence capture finished
Thursday, 31 August, 2017
Type of report
Enter and view
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Types of long term conditions
Another long-term condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)