Enter and view: Beech House Nursing Home

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Summary of report content

Healthwatch Shropshire conducted an Enter and View on Beech House Nursing Home, operated by Springcare Ltd, registered for 54 residents who require nursing care. The Enter and View was conducted on the 31st August 2017 and was arranged as part of Healthwatch Shropshire Enter and View schedule. Observation by the Enter and View representatives and user and staff stories found that: Environment: Parts of the home and the interiors required refurbishment and redesign. The ground floor of main house had a noticeable smell of urine. The provider stated the the carpets will be replaced and that the home was due for a refurbishment as part of its on going investment. All the bedrooms were bright and clean and had been individualised, with TVs, photos and various other personal objects. Personalised care: In general all the residents spoken to were positive about the quality and quantity of food available. As one person said regarding meals, “whatever you want you can have and as much as you want”. People's individual nutritional needs were being catered for and met. Activities are spread out within the three communal lounges with evidence of a range of social and health related activities, including trips in to the community. Dignity and respect: Some concerns were raised regarding the effectiveness and response times to the call system. Staff treated people with respect and care when needing personal care and support with taking meals. The interaction between residents and staff appeared positive and friendly. Residents had good access to regular health services such as GP, dentist and optician. The report contains recommendations regarding the call system, improving visual directions around the home and to start the refurbishment project as soon as possible. The provider responded to the recommendations and will improve the visual signage around the home, a new ground floor carpet has been fitted and the refurbishment programme has started.

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General details

Report title 
Enter and view: Beech House Nursing Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 12 October, 2017
Date evidence capture began 
Thursday, 31 August, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-1580

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.