Enter and view: Beech House

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Summary of report content

Healthwatch Wakefield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Wakefield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Wakefield visited Beech House on Friday 13 May 2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Due to the nature of the CAMHS provision, there were only a small number of people for the visiting team to talk to. Details of their responses to our questionnaire can be seen on page 6. While it is not possible to draw any broad conclusions from such small numbers, some comments reflected the issues we have been made aware of around waiting times, provision of information and communication. One person did report a fast response to their daughter’s need, and two of the young people rated the service highly (9 and 10 out of 10). The report includes themes around waiting times, communication and provision for information.

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Report 
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General details

Report title 
Enter and view: Beech House
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Sunday, 13 March, 2016
Date evidence capture began 
Sunday, 13 March, 2016
Date evidence capture finished 
Sunday, 13 March, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Information providing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6249

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.