Summary of report content
Healthwatch Wakefield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Wakefield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Wakefield visited Beech House on Friday 13 May 2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Due to the nature of the CAMHS provision, there were only a small number of people for the visiting team to talk to. Details of their responses to our questionnaire can be seen on page 6. While it is not possible to draw any broad conclusions from such small numbers, some comments reflected the issues we have been made aware of around waiting times, provision of information and communication. One person did report a fast response to their daughter’s need, and two of the young people rated the service highly (9 and 10 out of 10). The report includes themes around waiting times, communication and provision for information.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.