Enter and view: Beech Court Nursing Care Home, follow up report

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Summary of report content

This is a summary of the follow-up visit to Beech Court Nursing Home. Healthwatch Havering visited the home on 17 August 2017 as a follow-up to their previous visit on 17 January 2017. No recommendations were made by the team on their previous visit, as they felt that the home appeared to be well-run. Since the previous visit, the home, along with a number of others, had been taken over by Bond Care. This had only been finalised recently so no changes were being made within the home at present, although the team was given to understand that all of the homes taken over were being surveyed with a view to improvements being made. The home continued to appear to be well-run and the team were pleased to note that changes were being made to the decor in line with recommendations for colour contrasts in environments where people living with dementia are cared for. The manager, who had been in post at the home for a number of years, appeared to be happy with the transfer to Bond Care and told the team that she had no serious concerns.

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General details

Report title 
Enter and view: Beech Court Nursing Care Home, follow up report
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 6 September, 2017
Date evidence capture began 
Thursday, 17 August, 2017
Date evidence capture finished 
Thursday, 17 August, 2017
Type of report 
Enter and view
Key themes 
Access
Quality of care
Healthwatch reference number 
Rep-1539

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.