Enter and view: Bedworth Health Centre, Warwickshire

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Summary of report content

In November 2016, Healthwatch Warwickshire carried out an Enter and View visit to Dr Singh & Partners in Bedworth. 30 patients participated and submitted feedback for the report through survey methodology. The practice and the quality of care was overwhelmingly rated Excellent or Good by the majority of the patients spoken to. There was a mixed view of the reception staff. Recommendations made to the Practice included: • Surgery to advertise that a private room is available if required. • Surgery to ensure that any delays to patient’s appointments are communicated. • The surgery to display Patient Participation Group newsletters/minutes in the waiting room • Surgery to advertise translation service. At the time of publication there was no response to the report from the practice.

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Report 
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General details

Report title 
Enter and view: Bedworth Health Centre, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 8 November, 2016
Date evidence capture began 
Tuesday, 8 November, 2016
Date evidence capture finished 
Tuesday, 8 November, 2016
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Continuity of care
Interpreters
Quality of care
Healthwatch reference number 
Rep-6365

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
30
Age group 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.