Enter and view: Bedford Charter House Care Home

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Summary of report content

Healthwatch Bedfordshire conducted an Enter and View visit to Bedford Charter House Care Home on 4 February, 2015, at which time it was also visited by the CQC who were commissioning a new building that the care home was relocating to on a site adjacent to the current home. The purpose of this visit was to gather information in terms of the quality and nature of the home. This report is based on ‘The 15 step challenge – what to look out for.’ Charter House also provides respite care and home from home care. Due to the upcoming move the care home was in a state of flux getting ready for a big change affecting the staff and especially the residents. Staff were polite and helpful throughout the visit. The home was clean and tidy and felt homely and welcoming. Handrails to assist residents to move around easily in corridors were on both sides of every corridor. All the staff are SOVA trained and some had training in Dementia care, with most training occurring in -house. Many residents expressed concern and distress over the move from the existing care home, however, it was reassuring to know that extra staff were going to be available during the move in order to support the residents. During the visit the team observed how the staff supported residents in a calm and caring manner. Several notice boards were displaying up to date information about a range of activities and services available. Overall the team felt that the home offered a high standard of care to residents and valued and supported the staff teams. The care home is keen to improve the relationship with Bedford Hospital for the wellbeing of residents, and to overcome the challenges of late discharges and late arrival of equipment. Several recommendations were made by Healthwatch: • Bedford Charter House should continue to work in partnership with Bedford Hospital to develop and support a positive discharge experience from hospital care. • A quick and efficient move to the new building, or pictures and virtual tour of the building should to be done to allay fears about the move. • A warning sign on an upstairs staircase to be put up with immediate effect. • The assessment for continence products should continue to be discussed particularly in terms of the impact this has had in relation to the dignity of residents. • The home should send information on the home from home service, the operational policy and confirm staffing levels on night shifts to Healthwatch Bedford Borough

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General details

Report title 
Enter and view: Bedford Charter House Care Home
Local Healthwatch 
Healthwatch Bedford Borough
Date of publication 
Wednesday, 4 February, 2015
Date evidence capture began 
Wednesday, 4 February, 2015
Date evidence capture finished 
Wednesday, 4 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
End of life care
Social care services 
Home care / domiciliary care
Nursing care home
Respite care

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.