Enter and view: Beck House care home

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Beck House, a privately run care home in Frenchay, which provides care and accommodation for people with learning disabilities. At the time of the visit there were 20 residents ages ranging from 38yrs to 71 yrs. The visit was arranged as part of an ongoing programme of work being implemented by Healthwatch South Gloucestershire to understand the quality of residents’ care experience within local care homes. The conclusions of the Enter and View representatives was: The Enter and View representatives were impressed and inspired by the quality of care that they observed at Beck House Care Home. The staff seemed committed and well-motivated, led by a dedicated and enthusiastic manager. Representatives felt reassured by the dignified care and respect shown by very caring staff to this vulnerable group of residents. Healthwatch South Gloucestershire made 2 recommendations in the report:  Have hand washing facilities or alcohol gel available and accessible for visitors entering or leaving the home.  To enhance the courtyard which is overlooked from the corridors. The report does not include a response from the provider.

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General details

Report title 
Enter and view: Beck House care home
Local Healthwatch 
Healthwatch South Gloucestershire
Date evidence capture began 
Tuesday, 27 September, 2016
Date evidence capture finished 
Tuesday, 27 September, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5579

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.