Enter and view: Bebington Care Home

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Summary of report content

Healthwatch Wirral conducted an Enter and View on Bebington Care Home a purpose-built home providing residential and nursing care for up to 87 people with varying needs on 26th August 2014. This unannounced visit was arranged on request from a services regulator or commissioner. Conclusions by the Enter and View representatives reported that: the manager appeared to be motivated and had introduced some good initiatives; residents appeared to be well cared for and happy comfortable; that the home had a pleasant atmosphere and staff observed were kind and attentive to residents needs. Residents commented on the friendliness and kindness of staff. The report set out 5 recommendations including: reviewing the activities programme; continue with refurbishment and development of a dementia friendly environment; and include staff in decision making.

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Report 
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General details

Report title 
Enter and view: Bebington Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Tuesday, 26 August, 2014
Date evidence capture began 
Tuesday, 26 August, 2014
Date evidence capture finished 
Tuesday, 26 August, 2014
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5123

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
The Enter and view was at the request of a service regulator or commissioner.
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
13
Age group 
Not known
Gender 
Not known
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.