Enter and view: Beaufort House Care Home, South Gloucestershire

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Summary of report content

This is an Enter and View report from Healthwatch South Gloucestershire following a set of visits on the 30th March and 8th April 2015. The team made the following conclusions and recommendations: Overall, the standard of care and service provided at Beaufort House was found to be satisfactory and there was much to commend. This includes: • The home felt warm and welcoming and all staff were friendly and helpful • The majority of residents appeared to be relaxed and happy • The care assistants on duty were considerate and attentive with the residents, and treated them with respect • A comprehensive range of activities is available for residents, led by an enthusiastic Activities Officer There are no specific issues or concerns which Healthwatch representatives wish to raise with Beaufort House other than responding to the need for more male orientated activities and ensuring that all members of care staff know residents’ end of life wishes. However, it is suggested that Beaufort House may wish to undertake a self-audit to check that the home is as dementia friendly as possible, using the tool “Is your care home dementia friendly?” developed by The King’s Fund and published in 2014.

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General details

Report title 
Enter and view: Beaufort House Care Home, South Gloucestershire
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Tuesday, 4 August, 2015
Date evidence capture began 
Monday, 30 March, 2015
Date evidence capture finished 
Wednesday, 8 April, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.