Enter and view: Bearwood House

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Summary of report content

Healthwatch Staffordshire conducted an unannounced Enter and View visit to Bearwood House, on 26 February 2014, in response to concerns raised in the Home's last CQC report. Authorised Representatives noted that Bearwood House is in a period of change and improvement of facilities, and felt that, at the time of the visit, this is not detracting from the good standard of care confirmed by the Residents and Staff. At the time of the visit, Bearwood House had a total of fourteen residents – twelve female and two male, and the visiting team were able to talk to eight ladies and the two gentlemen, who reported, without exception, were happy with the care and attention received from the Home. Residents said that they found staff respectful and considerate of their needs, this was confirmed to the Authorised representatives who observed the staff interacting with the residents in a courteous way, and being respectful of their privacy. The Authorised Representatives heard that while some limited activities were available at this time, the person who had previously organized these was away on maternity leave, and perhaps the need for activity and stimulation was not being met at the moment. The report makes a number of recommendations, mainly focussed on ways that the home could improve the activities and stimulation for residents. There is also a suggestion that, as the Home's occupancy rises, staff level will need to be monitored to keep pace. The report states Healthwatch Staffordshire's intention to revisit Bearwood House once the building work and improvements have been completed. There is no provider response included within this report.

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General details

Report title 
Enter and view: Bearwood House
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 26 February, 2014
Date evidence capture began 
Wednesday, 26 February, 2014
Date evidence capture finished 
Wednesday, 26 February, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-5074

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.