Enter and view: Bay House Care Home

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Summary of report content

Healthwatch Milton Keynes conducted an Enter and View visit in March 2019 to Bay House Care Home. Observations and semi structured interviews were used to gather feedback from 2 residents and 2 relatives. The care home provides care for up to 23 residents, the majority of which need dementia care. 

Residents reported that they were extremely satisfied with the care they receive at the home and complimentary of staff members. There is no planned activities, although, activities seemed to happen organically. Staff were observed to be talking to residents and encouraging them to engage in the activities, and where appropriate, allowed residents to undertake small jobs if they wanted to. Communication between the staff and residents was good and it was observed that staff had good relationships with all residents. The premises were clean and homely and there are pets kept in the home also. There was choice of meals at lunch times and a monthly menu is clearly displayed. 

Healthwatch Milton Keynes recommended that cosmetic improvements be made to the premises. However, there were no significant issues identified throughout the observations and interviews.

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General details

Report title 
Enter and view: Bay House Care Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 13 May, 2019
Date evidence capture began 
Tuesday, 5 March, 2019
Date evidence capture finished 
Tuesday, 5 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.