Enter and view: Baxendale Woodside House, Barnet

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Baxendale Woodside House on 27 January 2015. The team recorded their observations of the home and received feedback from residents, relatives and two members of staff. The team found that the home was run well and received positive feedback from residents, relatives and staff. Staff were found to have good relationships with residents. The home has facilities to allow for care for residents with dementia and all care staff have been provided with training in this area. Some areas of concern were highlighted including that food was not always at the desired temperature, the frequency of resident/relative meetings and a concern that issues were dealt with in an informal, but satisfactory manner. The report made 4 recommendations inline with the feedback received. A response from the service provider is included in the report acknowledging the recommendations.

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General details

Report title 
Enter and view: Baxendale Woodside House, Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Sunday, 1 February, 2015
Date evidence capture began 
Tuesday, 27 January, 2015
Date evidence capture finished 
Tuesday, 27 January, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.