Enter and view: Baxendale Care Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit undertaken by Healthwatch Barnet’s E&V Volunteers, as part of a planned strategy to look at a range of care and nursing homes within the London Borough of Barnet to obtain a better idea of the quality of care provided. Healthwatch Barnet visited Baxendale Care Home on 21st March 2018. Healthwatch Barnet were very impressed by the calm, relaxed and unhurried atmosphere in the dining rooms. Healthwatch Barnet also liked the attractive decor and furniture, and the attractive outlook over the garden added to the enjoyment of the residents. The staff were professional and quietly efficient, giving help and encouragement where it was needed, and noting where help was required. Healthwatch Barnet felt that the kitchen staff worked hard to accommodate the differing requirements of the residents, although from residents’ comments it seemed that the taste of the food could be improved. They would also like the food to be presented hotter. Disintegrating napkins and bibs during the meal were a distraction and looked unsightly. Better quality napkins would last the whole mealtime. By and large the residents were happy with their mealtime experiences, although they had a few minor complaints and suggestions. This report contains 7 recommendation in relation to theme around mealtimes and training.

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General details

Report title 
Enter and view: Baxendale Care Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 21 March, 2018
Date evidence capture began 
Wednesday, 21 March, 2018
Date evidence capture finished 
Wednesday, 21 March, 2018
Type of report 
Enter and view
Key themes 
Food and nutrition
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.