Enter and view: Baschurch Care

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Baschurch Care, on 16/02/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include the visiting team witnessed staff and residents behaving respectfully and with care towards one another. There was a relaxed and homely atmosphere and residents showed pride in their home, possessions and lives. There is a wide and complex programme of activities for the residents - some undertaken by groups of residents, some individual activities and some activities with groups of non-residents. These activities appear to take full account of the preferences and capabilities of individuals. The home actively encouraged residents to be involved in setting meals and activities, working with residents both as a group and as individuals. Residents are encouraged to show their own personalities through their appearance and rooms. Communal areas are attractive and appear to be well-used by the residents. Many of the residents were able to communicate with the visit team independently and others were supported by the staff to do so. Staff demonstrated that they knew each individual resident and how to support them in communicating with the visit team. Support was given in an encouraging, positive and sometimes humorous way. The recommendation within the report was there was a resident who at their previous home had gone about independently but had stopped since moving to Baschurch Care. They recommend that the home check that this isn’t a de-skilling of the individual, so they may continue to live as independently as possible.

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General details

Report title 
Enter and view: Baschurch Care
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Sunday, 16 February, 2014
Date evidence capture began 
Sunday, 16 February, 2014
Date evidence capture finished 
Sunday, 16 February, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Engagement
Food and nutrition
Health and safety
Health promotion
Quality of appointment
Quality of care
Quality of patient transport
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-6011

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.