Enter and view: Barrowhill Hall Utttoxeter, Staffordshire

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Summary of report content

In August 2018 Healthwatch Staffordshire carried out an Enter and View visit to Barrowhill Hall. The visit was carried out to learn about and share examples of what is done well from the perspective of people who experience the service first hand. The report provides feedback from staff, observations and engagement with a family member of an existing resident. In summary the report stated the representatives were impressed by the quality of staff relationships along with their interaction with residents. Recommendations suggested that a future visit to a specified part of the service would be a focus. The report provided a response from the provider which stated they felt the visit was thorough.

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General details

Report title 
Enter and view: Barrowhill Hall Utttoxeter, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 18 August, 2017
Date evidence capture began 
Friday, 18 August, 2017
Date evidence capture finished 
Tuesday, 8 August, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.