Summary of report contentHealthwatch Barnet conducted a series of Enter and View visits to Barnet Hospital to observe the support and food offered to patients at mealtimes in the following wards: Juniper; Larch; Olive; Walnut; Spruce; Willow. Food and hydration is a key element in the recovery and wellbeing of patients and a key area in which Healthwatch should review the care and support to patients and to comment on good practice and to make suggestions and recommendations on ways to improve the whole experience for patients. Healthwatch Barnet had also been alerted to concerns raised by patients and residents about the care and support to patients at mealtimes. While the individual wards received recommendations specific to them, there were a number of recommendations that appeared across most, if not all, wards. The recommendation or observation made across all wards was about the Protected mealtime Protocols - they were not in place in all wards, but even where they were, Consultant/ Doctor rounds and medication rounds were noted as continuing which meant that people were not able to eat while their meals were still hot. The recommendation across the wards about the quality of the Kosher and Halal meal options probably reflect the fact that these meals are provided by the same company. Another recommendation common to most wards was ensuring that patients were aware of the tea and coffee facilities and how to access snacks and drinks between meals. There was no provider response include within this report
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Enter and view: Barnet Hospital Meal time observations
Date of publication
Saturday, 17 May, 2014
Date evidence capture began
Thursday, 10 April, 2014
Date evidence capture finished
Saturday, 17 May, 2014
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of catering
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?