Enter and view: Barnet Hospital Meal time observations

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Summary of report content

Healthwatch Barnet conducted a series of Enter and View visits to Barnet Hospital to observe the support and food offered to patients at mealtimes in the following wards: Juniper; Larch; Olive; Walnut; Spruce; Willow. Food and hydration is a key element in the recovery and wellbeing of patients and a key area in which Healthwatch should review the care and support to patients and to comment on good practice and to make suggestions and recommendations on ways to improve the whole experience for patients. Healthwatch Barnet had also been alerted to concerns raised by patients and residents about the care and support to patients at mealtimes. While the individual wards received recommendations specific to them, there were a number of recommendations that appeared across most, if not all, wards. The recommendation or observation made across all wards was about the Protected mealtime Protocols - they were not in place in all wards, but even where they were, Consultant/ Doctor rounds and medication rounds were noted as continuing which meant that people were not able to eat while their meals were still hot. The recommendation across the wards about the quality of the Kosher and Halal meal options probably reflect the fact that these meals are provided by the same company. Another recommendation common to most wards was ensuring that patients were aware of the tea and coffee facilities and how to access snacks and drinks between meals. There was no provider response include within this report

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General details

Report title 
Enter and view: Barnet Hospital Meal time observations
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Saturday, 17 May, 2014
Date evidence capture began 
Thursday, 10 April, 2014
Date evidence capture finished 
Saturday, 17 May, 2014
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Quality of catering
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-5113

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
66
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.