Enter and View: Barnes Court Care Home

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Summary of report content

On 1st May 2019, an Enter and View was carried out by Healthwatch Sunderland staff and volunteers at Barnes Court Care Home, to capture the residents’ experiences. The home provided care for 53 people with complex physical and neurological needs at the time of the visit.

The report found a strong and visible management with readily available information referring to availability of a private meeting room, activities provided, the cinema room and the complaints procedure at the entrance. While staff skills were rated average, the report found that staff were familiar with resident’s histories and preferences. The home was found to provide a wide range of activities (and ensure residents access these) in the home and support residents in taking part in activities outside the home. The food quality, choice and flexibility of mealtimes were average as was the home’s ability to meet residents’ cultural, religious and lifestyle needs. There was an open environment and opinion of residents and relatives were actively sought. The home was comfortable well maintained with high standards of hygiene.

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General details

Report title 
Enter and View: Barnes Court Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 18 June, 2019
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Wednesday, 1 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
20
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Allied health care professionals
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.