Enter and View: Barleycroft Care Home

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Summary of report content

On 31st July 2019 and on 15th January 2020, Healthwatch Havering undertook enter and view visits to Barleycroft in Romford, which is a nursing home in the borough. The home could accommodate 80 residents but there were 73 at the time of the visit. On the day of the first visit the observed conditions by Healthwatch staff were disappointing- the exterior of the building was untidy, security appeared lax, and the overall appearance was that of neglect. Residents spoken to but also uncomplimentary and staff seemed unmotivated and inadequately trained. During the second visit however, the team notice considerable activity in progress- the windows were cleaner, and the dining room floors were being cleaned and mopped; the flooring was replaced with a laminated surface and the carpets throughout the building were being replaced. A new large TV had been installed; the garden it was much tidier with decking and some seating; however, the toilet was full of junk. Staff said they enjoyed working at the home and more staff were now employed to tend to residents in their rooms in pairs. Overall, the team were impressed with the improvements made at the home since the July visit. They did not feel it was necessary to offer recommendations but agreed that a further visit can be undertaken later in the year to review progress.

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General details

Report title 
Enter and View: Barleycroft Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 10 March, 2020
Date evidence capture began 
Wednesday, 31 July, 2019
Date evidence capture finished 
Wednesday, 15 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.