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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Barleycroft Care Home on 07/02/2014. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed and the report includes a number of recommendations. The recommendations informed that more activities are put in place immediately as this would appear to be necessary in order to stimulate the residents. All the lounges that Healthwatch Havering visited had the television on with residents sitting either watching or sleeping. There should be more inter-action for residents with the staff as on observation it would appear that this is lacking, with only one carer evident in each lounge. Healthwatch Havering was concerned about the lack of cleaning in some areas, the explanation that training was taking place did not allay any concerns. And if training is going to prohibit cleaning then alternative staff should be used. The lack of physiotherapy is of concern, residents would appear not to have any exercise and there should be easier access for the home to have the services of a physiotherapist. The concerns of the manager of the condition of some patients when being discharged from Queen’s Hospital is alarming – there should be more streamlining between the hospital and the home when discharging a resident back to their home.

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