Enter and view: Barleycroft Care Home

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Summary of report content

Healthwatch Havering conducted two enter and view visits to Barleycroft Care Home (now owned by the Abbey Healthcare Group), on 29th March and 23rd May, 2017. The HW team had already visited this home, in February and September 2014 and January 2016, and a visit was also carried out in December 2016 but (for reasons beyond their control) the visiting team was unable to complete it and no report was published. The March visit was intended to cover the unfinished visit in December 2016. The purpose of the May visit was primarily to follow-up the March visit. Visit in March: The team felt that the décor needed attention and an uncovered heater raised concerns. Many other parts of the house including the kitchen and bathroom were in need of attention. A resident was left to eat her cold porridge and the beds were without duvet covers. There was no evidence of staff training and a lack of activities. The team formed the impression that the home lacked the resources (both human and financial) to carry out the degree of both current maintenance and refurbishment that appeared to be needed. The team also felt that there was a risk that some staff members lacked sufficient command of English to enable them to communicate meaningfully with residents and visitors. Visit in May: This visit was unannounced as a follow up from March, but the team were warmly welcomed by the Manager. The number of residents at the home had risen to 50 from 38. The Manager answered questions and explained the current setup of the home such as residents receiving nursing care were moved to the ground floor. A resident had a pet bird and the activity coordinator brought in her dog which made most residents happy. The maintenance assistant was working in a number of roles within the home and was expected to maintain the fairly large gardens as well as carry out all regular maintenance tasks which the ream felt was unrealistic. The team that carried out these visits felt that the home needed thorough refurbishment. Accordingly, they recommended that: • All communal areas and bathrooms be redecorated, and modernised and extractor fans replaced. • New furniture be provided and damaged paintwork to doors and frames be rectified and metal door guards provided. The colour scheme should provide contrasting colours for the benefit of those who live with dementia. • The large garden be given a reasonable makeover and safety check, that new tables and chairs be provided and generally tidied up. •Ensure staff are available for the workload that is presented, and training is up to date • Ensure that all staff employed have a sufficient command of English to enable them to communicate meaningfully with residents and visitors. • More activities be provided for those residents who receive only residential care.

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General details

Report title 
Enter and view: Barleycroft Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 7 August, 2017
Date evidence capture began 
Wednesday, 29 March, 2017
Date evidence capture finished 
Tuesday, 23 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.