Enter and view: Barclay Gardens Care Home

Download (PDF 546KB)

Summary of report content

Healthwatch Telford and Wrekin conducted an Enter and View visit to Barclay Gardens Care Home. The home provides residential care as well as short break and respite opportunities for older people over 65 who require personal care, including those living with dementia. This visit was carried out as part of Healthwatch Telford and Wrekin’s engagement programme.

The Enter and View representatives found that: residents told them that they were happy living in the home and felt supported and cared for by the staff; staff were caring, cheerful and kind interacting with residents, and worked well as a team; meals were fresh-cooked and appreciated by the residents, with occasional special treats; a varied programme of activities was provided for residents within units, the Day Centre, and included trips out to special events. Residents’ relatives/visitors who were spoken to reported that they were very happy with the care provided at the home for their relative and the way staff engaged with them too.

Healthwatch Telford and Wrekin made recommendations around: including pictures on the month’s activity listing/schedule displayed on notice boards to help residents recognise the advertised activities; periodically checking notice boards to review and rearrange notices to prevent overlapping; periodically reviewing room facilities with residents to help identify issues such as bed comfort; considering the use of pictures to help residents with signage; considering replacing small clocks and those with roman numerals provided in each unit with clocks that also display the day and date. The report contains a positive response from the service provider.

Would you like to look at:

General details

Report title 
Enter and view: Barclay Gardens Care Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Thursday, 4 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home
Respite care

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.