Enter and view: Barchester Newlands Care Centre

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Barchester Newlands Care Centre, a privately owned nursing home . The visit was conducted on 5th June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The home was well run and well maintained. All the staff were caring and gave residents dignity, respect and compasssion. There were plaenty of activities for residents to be involved in includin staff assistant a resident to use technology (skype) to contact family members who lived far away. There were sometimes issues around access to health services (a member of the Frail Elderly Assessment Team (FEAT) was sent instead of a Doctor) but in general access was good. Healthwatch Cumbria were told that the home are working with the North West Ambulance Service (NWAS) trialling a triage system to prevent unnecessary admissions to hospital through falls by frail and elderly residents in care homes. Residents were happy with the food provided. HWC commends the staff for encouraging residents to use technology to communicate with and feel included in their family’s daily lives when separated by distance and geography.

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General details

Report title 
Enter and view: Barchester Newlands Care Centre
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Monday, 5 June, 2017
Date evidence capture began 
Monday, 5 June, 2017
Date evidence capture finished 
Monday, 5 June, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-1311

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Nursing care home
Residential care home
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.