Enter and view: Banksfield Nursing Home

Download (PDF 747KB)

Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lancashire visited Banksfield Nursing Home on Tuesday 1st May 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Banksfield Nursing Home is a 42 bedded unit set over two floors with the Elderly Mentally Infirm unit being housed on the first floor. There are 20 bed spaces on the ground floor and 22 bed spaces on the first floor each served by two lounges. The facility is also served by a hairdresser, dining area, and a sensory room (on the first floor) was in the process of being completed. Environmentally Healthwatch Lancashire considered that there were areas that would benefit from a “refresh” in terms of décor. Similarly, the manager told us that the garden areas had already been earmarked for improvement with a “Proposed new garden plan” on display in reception. Representatives considered the atmosphere at Banksfield to be calm and caring and we observed staff treating residents with kindness and respect. Residents were generally positive about the home particularly in respect of care and food, with staff being positive about all aspects of the service.

Would you like to look at:

General details

Report title 
Enter and view: Banksfield Nursing Home
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 1 April, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.