Enter and view: Banbury Cross Health Centre

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Summary of report content

Healthwatch Oxfordshire undertook an announced enter and view visit to Banbury Cross Health Centre on 11 May 2022 as part of a project on the health and social care experiences of people living in and around Banbury. They spoke to 16 people.

  • The health centre is run by a dedicated administrative staff team whose aim is to deliver excellent patient focused care.
  • Every patient Healthwatch spoke to felt listened to by the medical professional they consulted.
  • The services offered by the practice are impacted by staff shortages due to the practice being unable to recruit, for example the practice is short of GP’s, Physiotherapists, Pharmacists and Mental Health Nurses, amongst others.
  • Staff were accessible and friendly to patients and easy to talk to.
  • Comments from patients about the environment and efficiency of the services, and the attitudes of staff were generally very positive. Improving communication with patients may help them to engage with the practice and enable them to give timely feedback.
  • Patients felt frustrated by the waits on the telephone when calling for an appointment.

The report contains 11 recommendations and a response from the provider.

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General details

Report title 
Enter and view: Banbury Cross Health Centre
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 20 July, 2022
Date evidence capture began 
Wednesday, 11 May, 2022
Date evidence capture finished 
Wednesday, 11 May, 2022
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Nurses
Receptionists
Service manager
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.